FAQ

What is a subscription-based graphic design service?

A subscription-based graphic design service offers unlimited design requests for a fixed monthly fee. Instead of hiring full-time designers or freelancers, you get on-demand access to professional designers who handle your design needs within the scope of your subscription.

How does the subscription model work?

Once you subscribe, you can submit design requests through our platform. Our team of designers will work on your requests based on your subscription plan’s queue, turnaround times, and priority level. You can request revisions until you’re satisfied.

What types of designs can I request?

We offer a wide range of design services, including Ad Creative, Social Media Design, Email Design, UI/UX Design, Website Design, Presentation Design, Branding Services, Blog Design, Print Design, Custom Illustrations, Video Editing, and E-Books/Reports.

Is there a limit to how many design requests I can submit?

You can submit as many design requests as you need. However, the number of active requests being worked on at a time depends on your subscription plan.

How long does it take to complete a design request?

Turnaround times vary based on the complexity of the design and your subscription plan. Simple designs, like social media posts, usually take 1-2 business days, while more complex projects, like website design, can take longer.

Can I request revisions?

Yes, unlimited revisions are included with your subscription. We’ll work with you until you’re 100% satisfied with the design.

What if I don’t like the design?

If a design doesn’t meet your expectations, you can request changes or revisions. Our designers will work closely with your feedback to ensure the final product aligns with your vision.

Who owns the final designs?

You own all the designs created under your subscription once they are delivered and approved. You can use them for any purpose without restrictions.

Are there any long-term contracts?

No, our service operates on a month-to-month basis. You can cancel or upgrade your subscription at any time without penalties.

What tools do your designers use?

Our designers use industry-standard tools like Adobe Creative Suite (Photoshop, Illustrator, InDesign), Figma, Sketch, and other software depending on the project requirements.

Can I communicate directly with the designers?

Yes, you can communicate directly with your assigned designer through our platform to provide feedback, clarify requirements, and ensure your needs are met.

How do I submit a design request?

Design requests can be submitted through our user-friendly platform. Simply provide details of your project, including text, images, dimensions, and any specific instructions.

Can you handle rush projects?

Yes, we offer expedited services for urgent projects. Priority and rush turnaround times depend on your subscription plan or can be added as an additional service.

Is there a way to preview the work before it’s finalized?

You’ll receive drafts and previews throughout the design process. This allows you to provide feedback and make changes before the final design is completed.

Do you offer any trials or money-back guarantees?

We offer a trial period for new users to experience our service risk-free. If you're not satisfied within the trial period, we offer a money-back guarantee.

How do I cancel my subscription?

You can cancel your subscription anytime through your account settings on our platform. Your service will continue until the end of your current billing cycle.

What payment methods do you accept?

We accept all major credit cards, PayPal, and other popular payment methods to make the subscription process convenient for you.

Can I upgrade or downgrade my plan?

Yes, you can change your plan at any time. Upgrades take effect immediately, while downgrades are applied at the end of your current billing cycle.

Do you provide source files with the final designs?

Yes, we provide source files (e.g., PSD, AI, INDD, or other formats) upon request, allowing you to make future edits as needed.

Can you match my brand’s existing style?

Absolutely! You can provide us with your brand guidelines, including colors, fonts, and design preferences, and our designers will ensure your designs align with your existing brand identity.

Do you offer custom illustrations and unique designs?

Yes, we offer custom illustrations tailored to your specific needs. Our designers can create unique visuals that perfectly fit your brand.

What happens if my designer is unavailable or on leave?

In the event that your assigned designer is unavailable, another qualified designer from our team will seamlessly take over your projects to ensure continuity without delays.

Can I request designs in multiple languages?

Yes, we can create designs in multiple languages. You’ll need to provide the text in the desired language, and our designers will incorporate it into the designs.

Is there a dedicated account manager for my subscription?

Depending on your subscription plan, you may have access to a dedicated account manager who will oversee your projects and act as your main point of contact.

Can you create designs for print and digital formats?

Yes, we cater to both print and digital design needs. Whether it’s brochures, business cards, or social media graphics, we’ll ensure your designs are optimized for their intended use.

What is your process for handling confidential information?

We take confidentiality seriously and have strict protocols in place. We can sign NDAs (Non-Disclosure Agreements) upon request to ensure your sensitive information remains secure.

Can you design logos and complete brand identity packages?

Yes, we offer logo design and full branding services, including business cards, letterheads, social media kits, and other brand collateral.

What if I need a design that isn’t listed in your services?

If you have a specific design need not listed, let us know! We’re flexible and can often accommodate custom requests.

Are there additional charges for complex designs?

Our subscription covers most design requests, but highly complex or specialized designs may incur additional fees. We’ll always discuss this upfront, so there are no surprises.

How do I give feedback on my designs?

Feedback can be provided directly on our platform, where you can annotate designs, leave comments, and communicate revisions with your designer.

Can I pause my subscription if I don’t have any design needs temporarily?

Yes, you can pause your subscription for a specific period without losing your spot. This is helpful if you have seasonal or sporadic design needs.

Do you provide animation or motion graphics?

Yes, some of our plans include basic motion graphics and animation services, such as animated social media posts or explainer videos.

Is it possible to get a team of designers working on my projects?

For larger projects or higher-tier plans, we can assign multiple designers to ensure faster delivery times and specialized skills for different aspects of your project.

Do you offer design templates that I can edit myself?

Yes, we can create editable templates for platforms like Canva, PowerPoint, or Adobe that you can update on your own after the initial design is complete.

What if I want to reactivate my subscription after canceling?

You can easily reactivate your subscription at any time by logging into your account and choosing the plan that best suits your current needs.

Do you handle website design and development?

We specialize in the design aspect, creating website layouts, UI/UX designs, and mockups. Development services are not included but can be referred to our trusted partners if needed.

Can I set recurring design requests for things like social media posts?

Yes, you can set up recurring requests for ongoing design needs, such as weekly social media graphics or monthly newsletters.

What makes your service different from hiring a freelancer or agency?

Our subscription model offers consistent quality, predictable costs, faster turnaround, and the flexibility to scale your design needs without the overhead of traditional hiring.

How do I know which plan is right for me?

Our website offers a comparison of plans based on the number of active requests, turnaround times, and other benefits. If you're unsure, our support team can guide you in choosing the best option.

Do you offer any additional resources, like design tips or marketing advice?

Yes, subscribers gain access to exclusive content, including design tips, industry trends, and best practices to help maximize the impact of your designs.